Refund/Return Policy
As the purchaser of items from Bloomin’ Wild Florist, the purchaser agrees that:
- All sales are final.
- As flowers are a perishable item, returns are only accepted under the following circumstances:
- All issues must be indicated to us within 24 hours of delivery – if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- We will happily replace any damaged item, which may have had its quality affected during delivery.
- As items are perishable, we do not issue refunds, however if the issue cannot be resolved, in-store credit may be available.
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
- As flowers are perishable, they must be cared for to last as long as possible. Please refer to this page for cut flower care information. It is the recipient’s responsibility to recut and water the arrangement.
- As all flowers are not always in season, or not in stock, Bloomin’ Wild Florist reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call to check its availability.
- If no name is specified on the card message, we will write the message as intended, however, the sender’s name will be available to the recipient upon request.
- Delivery times are typically between 11am and 4pm on the delivery date. If you require a timed delivery, please call to speak with a staff member to make those arrangements.
- It is your responsibility as the sender to ensure that the recipient will be at the location of the delivery on the delivery date. If we arrive at the delivery location and the recipient is not available, we will make every effort to call them to discuss delivery instructions. We do not call ahead to not spoil the surprise.
- If they are not home and we have reason to believe they will be returning soon (i.e., there is a pet on site, the garage door is open, or we are told by the sender to leave the arrangement) we will find a safe place to leave the arrangement. If there is not a safe location, we will put a tag on the door, bring the arrangement back to the shop, and re-deliver on the next delivery date.
- If we reach the recipient and they communicate that they are out of town, we will bring the arrangement back to the shop and re-deliver on a convenient date for the recipient.
